Category Archives: Thoughts

Dim, Dim future for journalism.

As one would expect, people being people, several of them went out of their way to bring the less than complimentary article in the February 22 2007 UCFV Cascade about the Salvation Army to my attention. They seemed very disappointed by my reaction “The future of journalism is sooooooo dim!!”

Ironically the February 26th edition of the somethingcoolnews.ca would contain an article by me on the terrible reporting I saw on Global’s Noon Hour News. This was not the first piece/letter to the editor I have written on this topic and given the flood of just plain BAD journalism these days it will be far from the last – as evidenced by this piece.

Those who have witnessed my reaction know that I find the fact we are being inundated with shoddy, deficient reporting at a time and on topics were full, accurate public knowledge is needed in order to make intelligent decisions extremely aggravating and very, very frustrating. A public constantly misinformed by the media presents an educational challenge that must be overcome before we can begin to address our society’s problems. Another layer, another barrier added to beginning to solve complex pressing social problems such as homelessness, addiction and poverty. This deluge of outright terrible journalism is adding to the problem at a time we desperately need accurate, thoughtful and insightful journalism to give people facts and a true picture of the state of affairs.

So I write to the reporters and editors to express my thoughts not so much because I expect them to change (although one can always hope) but to relieve my frustration and because if we, the victims of this inferior journalism, do not protest we surrender all hope for decent reporting. I really have no expectations of reply or that they will publish these critiques, but then with the internet there are venues to share it with the public and faithful readers. I must acknowledge that the Abbotsford – Mission Post did publish my letter to them – unedited and in its long entirety. Based on reading it weekly the post seems to be trying to live up to its rather lofty stated Editorial Policies.

Unfortunately for readers and those who pay for the publication the UCFV Cascade seems to have no such lofty editorial standards or policies. From Ms Bois article it would appear their requirements are a) it fill the blank space on the page; b) it permit the abuse of one of the target’s print ads to fill an even bigger blank space on the page and c) it permit the placing of a flashy, eye-catching “expose” insert on the front page in a desperate bid to “move the paper off the strand’. Just as an aside vis-à-vis the “expose” it would appear that either the Cascade lacks a dictionary or perhaps just anyone capable of using a dictionary.

Personally, if I had been editor the space would have remained empty with the caption: “Our apologies, the article scheduled for this space was unfit to print”.

For obvious reasons of common sense there is a policy of no dogs on the property, especially necessary in light of a cliental under the influence of behaviour changing substances. Ms Bois may choose to argue that the dog is “a nice gentle animal”. This is the type of quote that hacks in commercial, “if it bleeds it leads” journalism always hunt someone down to say after a child has been savaged by said “nice doggy”. With the state of journalism these days if you cannot attack your target for causing a vicious dog attack, you can always criticize their anti-dog policy.

Unfair but then fairness was notably absent from this article. Fairness would have required that she make it clear that the whiner was not refused food as implied, but was given hearty soup, bread, dessert and pretty much a bottomless cup of coffee. Several times a week there is a meal provided for a $1, giving those on very limited budgets a chance to purchase a change from soup. In fairness to everyone, if you choose to spend your money on other things than the meal you get soup.

When personally lacking the dollar, through my own choices, I never felt/feel slighted, it was and is fair. Fairness also causes me to sympathize with the volunteers if, after 20 people have spent several minutes each arguing they are so special the rules apply to everyone but them and then cursing them as terrible human beings when they enforce the rules, if a volunteer gets a little snippy. In fact I often find myself apologizing for the oaf’s behaviour and thanking them for volunteering since I appreciate that without the volunteers the meals, the café and many other services could not function. They voluntarily give their time and far too often I am left wondering just how crazy they are to continue to volunteer given how often they are verbally abused by clients.

They are human beings and so yes politeness, asking instead of demanding, please, thank you and just plain good manners can result in them preferring to help, even go out of their way to help, a person demonstrating basic civility over a person screaming obscenities in their face while demanding T-bone steak for dinner, that their every demand be immediately met and asserting that they are the point around which the Universe must revolve. Karma: good behaviour is rewarded, bad behaviour has a cost. Excuse me if I do not find this Balance upsetting.

Although, considering Ms Bois contacted her target just before the Cascade’s deadline expecting them to drop everything and meet her needs NOW, she may not even find “the universe revolves around me” attitude anything but normal behaviour. No, blithely tossing off “Unfortunately my attempts to arrange … did not succeed” is not acceptable journalism when it a) involves a deadline that is for the writers convenience and is unrealistically short and b) there is no reason to rush the story into print.

But then this attack was not about being balanced. If it was Ms Bois would not be demanding special treatment for some (exemption from the dog ban, accepting 75 cents for $1 meal) while taking away the rights of others (the right not to be bitten by a dog or even having to worry about that; that everyone pays the $1 you did for your meal) and then a few paragraphs latter accusing the target of giving special treatment to some. Either argue for or against special treatment but be consistent and include an explanation for why the special treatment. I for one would be interested to know upon what basis Ms Bois thinks it equitable or ethical treatment to charge those who spend their money on things other than the meal less than those who save up to treat themselves to the meal as opposed to the plainer soup that everyone can have.

I do concede that Ms Bois was very consistent in whom she spoke with, searching out those who have a bone(s) to pick or conflict with the target organization of the article and avoiding anyone with positive experiences or things to say. This kind of unbalanced, negative research is what spreads misinformation and establishes stereotypes such as all homeless are lazy drug using bums. The lack of balance and its focus on the negative also leads to the kinds of gross factual errors the article contained.

Perhaps it was simply laziness that prevented a simple google search or a search of local newspaper articles would have turned up: a) reports on the extreme weather plan, resulting in the shelter stuffed to overflowing b) articles and letters about how full the shelter is and the large number of people turned away because the shelter was already not only full but overfull.

Even simpler would have been a little footwork. It is not as though the target organization is clandestine or hard to find. Giving the writer access to the best evidence of all, personal observation. Drop in and observe, better yet volunteer to see just what they face day-in and day-out. Of course this course of action would have entailed the high risk of meeting those who have good things to say or seeing some of the truths staff and volunteers see, face and deal with daily.

Perhaps it would seem that basing a judgement on the future of journalism on this one article is against common sense, unfair and unbalanced – but entirely in keeping with Ms Bois reporting. Sigh. The future of journalism is so dismal. I should have expected something along these lines after all, to adapt from the Tao of James, “When you think you have reached rock bottom journalistically with articles that were unfit to see the light of day, someone will write an article to prove you wrong.”

Do societies have a tipping point?

The changeeverything.ca website had a poll on environmental change and tipping points which got me wondering if societies have a tipping point. Is there a point at which the imbalances within a society become so pronounced that a massive rebalancing with its attendant “natural disasters” is unavoidable?

At this point in considering this question I am not exactly sure what such a rebalancing would look like, but it would undoubtedly be chaotic with a frightening potential for violence.

In previous generations there was the promise and real opportunity of improving ones life, especially for your children. This current generation will be the first generation getting less from their parent’s generation than their parents received form the grandparent’s generation. Where once the future held the promise of the stars, for current and future generations it now promises only a shrinking world and increasing competition for evermore scarce and costly resources.

There are also the far-reaching economic, environmental and sociological effects of climate change being bequeathed to the future.

A fair and balance society would have the flexibility to deal with and adapt to the changing world, to the stresses and strains of a diminished and diminishing future. Unfortunately our society and social structure has become imbalanced as never before in our history as a nation. What is it that leads me to conclude our society is so out of balance that we, as a society, need be concern about redressing the balance before anarchy erupts in the form of class warfare?

The wealth of the nation has become concentrated in the hands of a small percentage of the population and that concentration continues to increase.

Upward mobility is fast becoming a concept of the past except for a lucky few who in effect “strike it rich”. Prior to this time hard work and effort held out the promise of an improved economic situation. In Vancouver today there is an entire group of workers who even though working full (or over) time cannot afford housing the city they work in. This is also holds true in Abbotsford where I am aware of those forced to live homeless by hard, cold economic reality. Their housing and other choices narrowed and complicated by the fact they are working full time.

Other working people find themselves being ground down into homelessness and poverty by groaning debt loads. Yes a portion of that debt burden is often the result of poor money management, but all to much of it stems from the onerous cost of housing.

Despite our pretence of being a classless society we are becoming a class society – an economic class society.

I. The privileged moneyed class whose power is a function of their control over the wealth of the nation.

II. The operating class, those whose education, skills and talents are needed for the operation of society and by the moneyed class.

III. The working class, the drones who perform the day-to-day labour required to run society. Kept in a kind of debt slavery but their large, sometimes overwhelming debt owed to the moneyed class.

IV. The throwawayclass. The boogeymen and women whose spectre is used to keep the workers in line. Increasingly these days the very real fear of falling into this class serves to drive and distract the working class drones.

Just a few decades ago the distribution of people from poorest to richest was more of a continuum: poorest ………………………………………….richest.

The above continuum held the inherent promise of an ability to move upwards (or downwards) along the continuum. During the past few decades this continuum, with its promise of moving up the continuum, has begun to break-up and form “economic planets” around points I – IV above. Like the planets of our solar system these “economic planets”, or classes, are separated by wide distances with their current orbital trajectories taking them further away from each other over time.

The old adage “The rich are getting richer and poor are getting poorer” has never been truer. Except that currently “the poor” has expanded to include the working class, not just those living in poverty. Even the most basic shelter has become so costly that our streets are being inhabited by people working full time, even overtime, but still unable to afford shelter.

The middle class as we knew it is an endangered species having all but disappeared. Along with this many are facing the disappearance of retirement, facing the need to continue working or face the real risk of a descent into poverty, homelessness and finding themselves joining the growing ranks of retirees depending on the Salvation Army and their local Food Bank for their daily bread.

We have become a society of economic classes with the differences between these economic classes growing. As the separation between the classes grows the economic fairness, indeed the fairness of our society itself is decreasing at a faster and faster pace becoming more pronounced and in your face day by day.

How much unfairness can our society contain before it begins to come apart at its seams, along the splits between the classes? At what point does society have lost so much cohesion that it begins to fly apart?

At a time when circumstances in the world are placing increased strain on Canadian society, when we need to pull together as a society and country as never before, we are becoming less of a society – indeed in many ways less Canadian.

These increasing internal and external stresses are beginning to tear at the fabric of our society, pulling us apart. If we sit around ignoring this reality because it is uncomfortable and unpleasant we will find our society has become uncivil to the point where a form of civil war between the classes inescapably breaks out.

A rebalancing of the economic class structure we have allowed to be born will be uncomfortable, especially dealing with wealth concentration where the wealth of Canada needs to be spread more fairly throughout all levels of Society. Will we achieve this rebalancing in a Canadian manner or wait until chaos erupts? How close are we to the societal tipping point? Have we passed the point where we can have any control over the rebalancing of economic and societal fairness? Is economic warfare between the classes now inevitable?

Surreal Mind Voyaging

I want to share what may well rank as the most bizarrely weird and surreal occurrence to transpire in entirety of my current existence within this space/time continuum. I am just not sure that the English language, or any language with the possible exception of Navaho, has words capable of expressing the concepts and ideas needed to truly convey the strange eeriness of what took place among the neurons, bio-chemistry and pathways within my brain. I can but endeavour to give you a taste of what was happening in my head when:

Atomic explosions in my brain
Threatened me with being insane

I find the “Holiday Season” stressful and gloomy, so my focus in December was on surviving the Season. This year I navigated the shoals of the season with the most success I have had in decades, sailing through without encountering any real rough weather. I fell into the trap of congratulating myself on my solid mental health. As so often happens when I become smug about progress on the mental hygiene front the Universe rose up and smacked me back into reality.

So it was that a few days before the start of the New Year Mr. DEPRESSION came to visit. Now, over the last few years in my quest to continue on my path to recovery and steadily improving mental health I had endured and dealt with a few visits from his much smaller, younger brother Mr Depression. This visit was from the Big Bro’ – Mr. DEPRESSION himself, taking hold and dragging me down through the floor my medication usually puts on Depression plunging downward into a Hole of Calcutta pit of despair, where the old “floor” was now a ceiling appearing higher than the stars themselves.

Mr. Big D brought along his old friends, and my old acquaintances, anxiety, panic attack, obsessive/compulsive behaviours, agoraphobia, fear, anger, low self-esteem, old ways of thinking, destructive core beliefs, squirrel on a running-wheel run-a-way thinking et al. Up until this visit, while I may have been depressed, my head was full of “reasons” to be depressed courtesy of these travelling companions who filled my head with their ceaseless screaming chatter. So it was that I came to be facing the New Year with a head full of negative voices and depressed as *bleep*.

This time however I was not standing on the precipice unarmed, helpless and cowering before DEPRESSION and old acquaintances. Over the past months and years I have acquired a toolbox full of tools for maintaining and improving my mental health. Knowledge, understanding, cognitive therapy techniques, support group, Wellness Recovery Action Plan(ning) all permit me to be proactive in my own headspace.

So it was that the battle was joined! Living in the moment, paying careful attention to the thoughts in my mind, examining those thoughts as they entered my consciousness, examining underlying assumptions back to their supporting core beliefs, together with the many other tools in my mental toolbox let me deal with all my old acquaintances. Steadily whittling down these mental weeds until I and Mr. DEPRESSION were left alone, facing each other in the recesses of my mind.

Then things proceeded to get REALLY strange. DEPRESSION had always before been obscured by all the chatter, the static from every other thought and voice in my head. Suddenly I found myself in quiet solitude with DEPRESSION, no distractions, nothing to come between us, just me and DEPRESSION face-to-face. Mano a mano as it were. Un-really surreal. Uncanny. Bizarre. An idiosyncratic voyage to the lunatic fringe.

As I noted the English language fails to provide me with words or concepts sufficient to convey the timeless, twilight zone, alternate dimension feel that I found myself experiencing at this point in time.

I found myself in the calm of my centered mind, almost serene – just depressed as *bleep*, enveloped by the stygian darkness of my mental illness. A rational part of my mind was ticking over, monitoring and evaluating the FACTS, seeing no reason for being depressed yet aware that what was going on was DEPRESSION. Just being, serenely looking at a world of deepest BLACK. Strange does not, can not, begin to express just how other-worldly an experience it indeed was.

This other worldliness was compounded by the knowledge of depression, brain chemical imbalances and my own mental information processing. Totally aware of the reality of what was transpiring, literally a prisoner in my own mind, of my own brain chemistry, looking out at the world through my eyes – aware of the unseen and un-see-able bars on my cell.

I knew what was going on and KNEW all I could do was endure the journey, however long it would prove to be. Time and timing of the “visit” was a part of the unreality of the situation. One night I had gone to bed upbeat. Sometime during that night Mr. DEPRESSION had crawled into my head and I awoke depressed having no idea how long HE would stay. I just knew the length of the visit was beyond my control, that the duration was up to the alchemical processes of my brain.

Calmly wielding the tools needed to deal with attempted intrusions from my old acquaintances left me alone with DEPRESSION. Calm logical, rational, almost computer like awareness, Serenity and DEPRESSION all inhabited a common space between my ears. So for the next 2+ weeks it was just ME, the logical, rational observer portion of my mind and DEPRESSION dwelling together in the calm, serene center of my mind. With the logical, rational observer that resides in my mind keeping me informed of exactly what was going on.

Each day I forced myself from bed rather than giving into the urge to hibernate 20 hours a day. Choosing a few of tasks to perform each day in order to make myself leave my dark cave and venture out into the world of light and air because I knew it was necessary to Recovery. It was also part of my WRAP plan for when Mr. DEPRESSION came to play head games.

When I ran into people in the world I let friends and acquaintances know I was deeply depressed but dealing with it and to give me extra space. Others I warned that my depression made me prone to either flaying the skin from their bodies, verbally for the most part, or simply ripping their heads off. This served to cause them to also be careful of giving me the space I needed. In the past denial had caused many problems and stresses in dealing with people. In being up front I found myself with the space I needed to function with a minimum of added stress or problems. The truth shall set you free indeed.

So it went ME and DEPRESSION with the observer providing information and dispassionate commentary. There just are no words to truly express the strangeness of spending days, hours, minutes, seconds looking at a world that is deepest BLACK with a total awareness of why it was so BLACK. As time and awareness past it just grew more surreal, even weirder. It was this AWARENESS that made this such an ultra strange journey.

Then I woke one morning, looked around, and there was light in the world again. One night *click* and DEPRESSION was present, time passes and one night *click* and LIGHT was present. In between I had made a most bizarrely weird and surreal journey through the recesses of my own MIND.

Community = ???

During this past week, first at a tele-learning session and then at a planning session for Vibrant Abbotsford, the word community was bandied about. I began to wonder about several questions: does community always mean the same thing or does it take on varying meanings depending on usage or context, even when it is the same person using the word; how much difference in what they mean by community is there between different people, even when they are speaking about the same set of circumstances or conditions; how many of those who use the word community have actually stopped to consider what they mean in using the word community; are any of cities of those groups affiliated with the Vibrant movement actually living in a community in more than a geographical sense?

We develop learning plans to learn about the extent and character of poverty, attitudes towards poverty and the assets available to reduce poverty all in our communities. Are we failing to ask the most important question of all: do we live in a community or just a collection of buildings and people in a convenient geographical spot? Is not the existence of community fundamental to any poverty reduction?

In writing www.homelessinabbotsford.com I have asserted that Abbotsford is not a community in more than a geographical sense. That in fact Abbotsford is the most unfriendly and unwelcoming city I have lived in, having lived in many major Canadian cities including Toronto. I have advanced the argument that the behaviours of the numerous churches make a major contribution to the lack of community in Abbotsford. In a city that prides itself on the number of churches within its boundaries, this line of reasoning has caused some members and leaders of these organizations to be less than happy with me.

Why do I make this assertion? All these churches provide focal points for their members to form separate groups (cliques) turning inward and away from their fellow citizens in an exclusionary way. With the large number of churches in Abbotsford, this behaviour of turning inward to focus on a single church based group and exclude ties to non-members, makes these churches a major barrier to Abbotsford becoming a Community.

For is not Community rooted in interconnectedness? Organizations or practices that discourage widespread connectedness in favour of exclusionary small circles of people with barriers between them and others contribute greatly to Abbotsford’s failure to become a Community.

This interconnectedness, this sense of Community is not something that exists only in our past as suggested by all those who long for “the old days, when neighbour helped neighbour”. It thrives in our smaller towns and cities and exists in some larger municipalities which have the required citizen behaviours.

At one point I was mixed farming on a farm 50 kms outside Boyle, Alberta. As a small town of 3 – 400 Boyle was the booming metropolis for the region and the Postal delivery center. Less than two weeks after I arrived on the farm, without ever having been into Boyle itself, a letter from a great aunt of mine addressed simply to James Breckenridge, Boyle Alberta arrived without delay. What made this noteworthy was that in order to get delivered the address should have the rural route #, the location box number and the individual post box number within the location box.

Without me ever being in Boyle itself the postmistress was aware of my arrival and location because of the interconnectedness of the Community. Note that the “community of Boyle” encompassed hundreds of square kilometres and the widespread farms and ranches within that area. Community then is not defined by a neat centralized geographic location but by the interconnectedness of those who form or make up the Community.

I tend to get strange looks when I say that perhaps my favourite city to live within in Canada is Saskatoon, which is admittedly a little chilly in winter. For me this coolness of temperature was more than offset by the warmth of the Community. I suspect that a contributing factor is that many residents are from farms or rural communities and still have ties to those farms and communities. You also have a large University of Saskatchewan student population comprising a significant percentage of the City’s total population.

I drove into Saskatoon with a pickup truck full of clothing, music and books knowing no one in the City. Yet from the time, shortly after arrival, I found a place to live I felt connected to the City. My landlords were from a farming community and made me feel welcome, even part of the family. Considering my mental health issues this feeling of connection says a great deal about the welcome they extended. It also says something about the feeling of connectedness throughout the City that I felt and still feel a connection to the City.

The difference between Saskatoon and Abbotsford lies in interconnections. Saskatoon also had many sub-communities from Boy Scout troops and churches to the University – itself made up of many sub-communities. Yet Saskatoon, a City of similar size to Abbotsford, is a Community for the reason that its citizens are connected to the Community itself. In Saskatoon the subgroups by and large have and encourage connections to other groups, neighbours, neighbourhoods and the City itself.

In Abbotsford the subgroups by and large are exclusionary denying connection to others outside the subgroup with the result Abbotsford is comprised of a series of unconnected sub-groupings of people living in a geographical location with that geological location being the only commonality they share among the different subgroups or cliques. This lack of interconnectedness means Abbotsford requires leadership if it is to become a Community; leadership and vision to bring about the changes and interconnectedness to be a Community.

If Community is a result of interconnectedness is there another major factor we need to be aware of and take into consideration? Yes, the fact that this interconnectedness is not achieved without effort or cost.

I have heard people in Abbotsford speak covetously of those days when if a barn burned down all the neighbours turned out help rebuild. “Those were the good old days when community meant something” they rhapsodize. Then turn around and say “Oh I cannot help there or do that because I do not have time or that’s my movie night or I’m to tired or No I cannot miss MY TV show or …” As if community is state of nature requiring no effort to acheive.

Community is not about it being easy or requiring no effort or sacrifice. It is not all about you but about the Community. When they speak longingly of a community where neighbours turned out to help rebuild the barn, they ignore or refuse to see the sacrifices the neighbours made in order to help. The chores of the farmer from the neighbouring farm do not magically disappear or do themselves. After helping raise the barn he has to go home and do his own chores, putting in the long, extra hours it takes to make up the time he gave to help his neighbour.

We are losing our Communities not to growing complexity of society or growth in population and city size, but to our own concern for and centeredness on SELF. The more it becomes all about ME, the less connected we become to each other and our communities. We are losing our Communities to our own selfishness.

So why is this idea of Community so important? Because poverty reduction is going to require a willingness to make sacrifices for others in the Community, whether in volunteering one’s time, a willingness to pay slightly more for goods so that stores can pay living wages or perhaps a willingness to call upon companies you own stock in to pay as much attention to their employees and the communities they operate in as to the bottom line.

There remains another very important aspect of considering what community is/means. As noted in the second paragraph of this discussion paper, learning plans are about assessing the readiness of the Vibrant communities to undertake poverty reduction. Does it not follow that an integral part of any learning plan must be and examination of what we mean when we speak of Community? That we need to make a careful consideration of whether we live in a Community or merely occupy a geographical happenstance?

There are major implications that flow from the assertion made that in fact we live not in Communities but in collections of people whose commonality is, for the most part, limited to the position – the latitude and longitude – they occupy. If, Then. If interconnectedness and Community are vital to achieving the changes needed to affect poverty reduction on the micro or macro level; then we must bring about and sustain Community to accomplish anything, including poverty reduction.

In assuming a state of Community Vibrant Abbotsford and other Vibrant communities may well be doomed to endlessly spin their wheels, getting no traction for change because this fundamental assumption is, at least in my mind incorrect. While formulating and executing a learning plan is a necessary component of bringing about the changes needed for poverty reduction it is not the most crucial aspect. In fact up some circumstances the learning plan could prove useful but ultimately dispensable

I assert that the indispensable requisite condition is the existence of Community whether at a single geographical location or nation wide. It follows that any effort to effect poverty reduction requires this state of Community to exist at the level the attempted poverty reduction is being made. Therefore it is imperative that while Vibrant Abbotsford is following its learning plan it must also be bringing about a state of Community in Abbotsford. If not Vibrant Abbotsford will find itself with a completed learning plan but lacking a Community to make use of the knowledge flowing from the learning plan.

I would also assert that a careful consideration of the question of Community is a vital undertaking for all members of the Vibrant initiative, including Tamarack. Else we risk finding ourselves knowing at least some of the changes we need to effect to reduce poverty, but unable to bring about change because the essential enabling condition of Community is nonexistent.

Businessman – altruist

IN 1990, Steven T. Bigari was running a string of McDonald’s franchises in Colorado Springs and spending most of his working hours thinking about the big bad wolf at his door, otherwise known as Taco Bell, which was killing his business with a promotional menu of items costing only 59 cents each

One day, the restaurants’ owner, Brent Cameron, who was also his mentor and friend, sat down with him over breakfast at one of the franchises, just off Highway 83. “O.K., Steve, what’s your plan?” he asked.

Mr. Bigari outlined the situation, and it was dire: their operations were hemorrhaging cash. Then he presented a plan to cut costs by eliminating, among other things, paid vacations for crew members. What happened next would change Mr. Bigari’s life.

“Brent politely asked me to step into the vestibule and he stuck his finger in my face and used a foul word for one of the three times I ever heard one cross his lips,” Mr. Bigari said. “He said, ‘You can afford to give up your rizzing-razzing vacation, but they can’t, so I hope you have a better plan than that.’ ”

Mr. Bigari said he got the message: take care of your people. It was a message that stuck with him even after Mr. Cameron died and Mr. Bigari became a top McDonald’s franchisee himself — eventually owning 12 stores, three patents and a reputation for clever ideas, like letting customers pay with credit cards and outsourcing the drive-through. Even as his business grew, he kept Mr. Cameron’s crew benefits in place, and began adding to them.

Indeed, over time, he went much further. He created a system to help resolve the problems of the working poor who staffed his restaurants by pulling together or creating an array of services, from arranging day care to organizing transportation to making small emergency loans. The goal, he said, was to keep his employees on the job and focused on customers.

Now he is trying to persuade others to offer this kind of help to their workers, not as an act of kindness or charity but as a way to reduce employee turnover and increase profit — as, he said, it did for him.

This is a major challenge. After all, American business culture tends to focus on employees at the top, not at the bottom. And many don’t want to be told that they pay workers poverty-level wages. Mr. Bigari says he thinks that they will see the light when they see the return they can get from helping the working poor, both as employees and as customers.

MR. BIGARI, 47, is an unlikely candidate to save the working poor. He is a millionaire who lives in Colorado Springs, a politically conservative city that is far from the coastal enclaves of most social entrepreneurs, the catch phrase for people who come up with innovative, nongovernmental ways to address social problems. He has the no-nonsense short hair and straight back of a West Point graduate. (He was in the class of 1982.)

He acknowledged that his employees’ pay scale — an average of $7 an hour in 2006, when he sold his stores — was less than a living wage in Colorado Springs, which he estimated at $12 an hour. He said that competitive pressures and overhead costs, including loan payments and licensing fees, prevented him from offering more, though he said he paid 25 to 75 cents an hour more than other local fast-food outlets.

It is true that Mr. Bigari is relentlessly upbeat. The only time he recalls taking failure personally was in high school, when his football team, which had not lost a game in the three years he was a player, was crushed in a state semifinal. (He still remembers the name of the opposing player he could not block.) He was traumatized, but he eventually realized he had learned a great deal from this setback. He has created in himself an ability to see beyond failures, which he says he has all the time, and treat them as lessons learned.

Over the last three years, he has moved his life in a different direction to help achieve his goal. He spent one year on a social entrepreneurship fellowship, sold his McDonald’s franchises to devote himself fully to his nonprofit organization, America’s Family, and received backing from a venture philanthropy fund.

He had no such plans a decade ago, when he decided to continue Mr. Cameron’s practice of making small, short-term no-interest personal loans to his employees to help them pay their rent, buy tires or meet other immediate needs. (He says he lent about $30,000 a year for 10 years, and only $960 was not paid back.)

Back then, his goal was not to be a high-minded social entrepreneur or even an old-fashioned do-gooder. He just wanted to reduce employee turnover — the rates could hit 300 percent a year — by easing some of the problems that led so many of his workers to miss shifts or to quit.

He did more than lend money: he worked with a local church to set up day care, and he educated employees about public services available to low-wage workers — in some cases, available to those whose incomes are up to 200 percent of poverty level.

Reliable transportation was a near-universal problem for workers, so he started sneaking out to police auctions during lunch on Saturdays, the busiest period in his restaurants, to look for cheap and dependable cars. At first, he resold them at cost to his employees, then experimented with renting them to workers. He has tried other approaches, but has settled on having the foundation take in donated cars, then sell them to a local dealer who fixes them up and resells them to employees.
By 2001, Mr. Bigari was calling his collection of programs McFamily Benefits, and it worked well, for his employees and for him. So well, in fact, that three professors at the University of Colorado at Colorado Springs studied the program.

They found that from 2000 to 2002, turnover rates fell sharply at all of Mr. Bigari’s restaurants; three had rates at or below 100 percent. All of the employees who used some part of the programs said they felt motivated to work harder. In the same period, his profit margin rose more than three percentage points.

Debra Powell, a divorced mother of five who managed one of Mr. Bigari’s restaurants, said the program helped many of her crew workers, which in turn made her job easier. She herself had money problems, and Mr. Bigari found a budgeting course at a local nonprofit agency; it worked so well for her that she required all the managers in her store take it, partly because many of them had never had checking accounts.

She used Mr. Bigari’s program in 2003 to get a loan for a personal computer and in 2004 to buy the first car she had ever purchased, a used Chevrolet Cavalier she still drives.

She says she misses Mr. Bigari at work, though she receives bigger bonuses now that the McDonald’s Corporation runs her store. (Franchisees pay rent and licensing fees to the corporation that can total 16 percent of gross receipts, Mr. Bigari said. Company-owned stores do not have to pay, so they can be more generous to employees.)

“I would trade the money to go work for him again,” Ms. Powell said. “He’s not in it for himself; he’s in it for the people.”

Inevitably, some of the people he helps suffer setbacks and cannot honor their obligations. Keeping track of them began to consume more and more of his workday, and those of some of his store managers. “That’s when we knew we had to change the model,” he said.

In 2002, the same year he remarried (he and his first wife divorced in 2000), Mr. Bigari morphed McFamily Benefits into an independent nonprofit group called America’s Family. He chose the name because the goal was to offer the working poor the kind of guidance and support that traditionally came from families.

He arranged for a local car dealer to create a used-car warranty program for participants, and persuaded a local credit union to make loans for things like cars and computers, and to make small, short-term loans so that employees could break free from rapacious payday lenders.

America’s Family had to guarantee the loans, but it was helping employees to build credit histories, even though many of them had never before used a bank. He also began working more directly with local charities and government agencies to ensure that employees who needed services got them, sometimes even persuading government offices to change their operating hours to help meet workers’ needs.

HE also began talking to local businesses about using America’s Family. His first takers were two business owners who went to his church, Springs Community Church, part of the mainline Reformed Church in America. But, as even he has acknowledged, his plan needed a lot of work.

“Steve is a rah-rah-everything’s-wonderful-here’s-what-we’re-going-to-do type of guy, and he’s got this vision in his head, but it was difficult to get it boiled down for business owners,” said Rebecca Kolb, who sells and supports janitorial franchises for a company called Jan-Pro.

Ms. Kolb says that Mr. Bigari has refined his message and expanded America’s Family’s offerings in the last five years, and that she can now see clearly that it helps her franchisees retain employees. When Mr. Bigari is ready to expand America’s Family nationally, she said, she will ask Jan-Pro to adopt it.

He was spending more time on his charity efforts, but Mr. Bigari said he had no thought of selling his McDonald’s franchises until he became an Ashoka fellow in late 2004. “This would’ve just been a cool hobby if Ashoka hadn’t come along,” he said. Ashoka International finances social entrepreneurs worldwide.

Trabian Shorters, a co-director of Ashoka U.S., said the group was drawn to Mr. Bigari by the unabashed scope of his dream. “Steve wants to fix working poverty, period, for everybody,” Mr. Shorters said. “That’s audacious, but he means it.”

Barbara R. Kazdan, Ashoka U.S.’s other co-director, credited Mr. Bigari’s nonprofit group with devising a systemic rethinking of how to help the working poor. “He looked at the whole system that low-income people were caught up in and wanted to create a different kind of system to give them the support they need,” she said.

As an Ashoka fellow, Mr. Bigari stepped aside from his franchises for a year to focus full time on his foundation. After his fellowship ended, in early 2006, he returned to his business. At one point, he told Mr. Shorters that one of his McDonald’s outlets had bested a rival franchisee’s record for serving customers at a drive-through — 371 in one hour. Mr. Shorters congratulated him, then asked, “How do you top that?”

That got Mr. Bigari thinking about what he was doing with his life. Last February, at Mr. Shorters’s urging, he went to a social entrepreneurship conference called the Gathering of Leaders, organized by New Profit Inc., a philanthropic venture fund. He left the meeting convinced that he should become a full-time social entrepreneur, and by June had sold his McDonald’s franchises.

That kind of speed reflects how Mr. Bigari likes to move. He jokes that he operates on Bigari Standard Time, which is a bit like life stuck in fast-forward. He is a consultant and a motivational speaker. He wrote and self-published a book about his ideas, “The Box You Got,” in three months, after a conference organizer asked if he had a book that it could give to those in attendance.

When Mr. Bigari got a too-good-to-be-true deal on a headquarters building for America’s Family in Colorado Springs, he bought it in spite of the fact that it was 135,000 square feet too large. Then he brainstormed with friends and associates to build a mini-theme park called Mr. Biggs Family Fun Center, complete with laser tag, Go Kart racing and other diversions, and had it up and running in less than six months. (Biggs is his nickname, and he likes to talk about Bigg ideas; a sample: “If you are afraid of failure, get over it. Everybody fails.”

Mr. Shorters says it is not unusual for social entrepreneurs to juggle several projects that may seem unrelated. Tom West, an investor who is chairman of Exit41 Inc., a point-of-sale software company that has worked with Mr. Bigari, said in all seriousness: “You don’t want 100 percent of Steve. Ideally, you want maybe 12 percent of him.” (Exit41 helped him develop a call center that saved money by consolidating the taking of drive-through orders from his McDonald’s outlets.)

Mr. Bigari notes that he is using the restaurant in his amusement center to train chefs and other food-service workers, and that his speaking gigs can motivate businesses to pay attention to low-income workers, whom he calls “the invisible people.”

Mr. Bigari says that he is at a starting point for the foundation, with a long road ahead; Ms. Kolb and others who know him said he has to prove that he can make the ideas work at businesses where the owners aren’t part of his social network. He is using a $250,000, two-year investment from New Profit to expand his staff and develop his foundation’s business model. He recently hired a sixth employee at America’s Family, which has an annual budget of about $500,000.

HE is also starting to sign up celebrity advocates who can help build his foundation’s profile. His first is Daryl Simmons, a producer and songwriter, whom he met while negotiating a real estate deal. Mr. Simmons said he, too, had helped employees to buy cars and to learn about financial management. But, he added, “I’ve only done a crumb of what he’s done.”

For his part, Mr. Bigari says he is inspired by people like Joseph Johnson, who had to drop out of college after a family emergency. After working for a time in Phoenix, he sought a job at a McDonald’s in Colorado Springs where Mr. Bigari was then the operations manager, becoming operations manager himself when Mr. Bigari became an owner. Today, at 37, Mr. Johnson owns his own McDonald’s, one of the franchises that Mr. Bigari sold in June. (The McDonald’s Corporation bought the rest.)

Mr. Johnson says that Mr. Bigari is a genuine leader, one who had no compunction about pitching in alongside minimum-wage workers at a fry station or behind a counter. “The one thing we could all appreciate about him was he wasn’t just the guy who would vision up something — he’d be the guy who was there to execute it, too,” he said. “You weren’t calling him in his timeshare in Hawaii; he was right there next to you.”

Mr. Bigari says he knows he is tackling a far bigger problem than a McDonald’s franchise has to face — a point he illustrates with a story about a beach strewn with starfish. A boy is throwing them back in the ocean, one by one, when a man comes by and says: “What are you doing? You can’t possibly make a difference here.”

Without looking up or pausing, the boy picks up another starfish, tosses it in the ocean and says, “Did for that one.”

Daryl Simmons, a producer and songwriter, said he, too, had helped some of his employees to buy cars and to learn about financial management.

Debra Powell, a mother of five who manages a McDonald’s in Colorado Springs, used the America’s Family program to get a loan to buy a PC and a car. She said the program also helped many of her crew workers.