Customer service? Get real; we are talking about Abbotsford BC’s City Hall.

Patrons of ARC (the Abbotsford Recreation Centre) have had to sacrifice and adjust their exercise schedules to accommodate the Abbotsford Whalers; displaced from Centennial Pool its its failure to open at the beginning of May due to the lack common sense at City Hall. Beginning in June patrons have also had to run the gauntlet thrown up by the start of construction for ARC’s new, superfluous basketball courts.

On July first, in a show of total distain and disregard for patrons, the mere hour granted to patrons was reduced by half. With the need to leave the pool before 10PM if you want to shower and the delay in getting the Whalers from the pool and the patrons into the pool you have enough time to warm up and cool down – leaving no time to actually exercise.

To add insult to the injury they have dealt to patrons exercise programs: on July 1, 2007 the cost to use ARC went up – two months ahead of the normal September 1st date. On the day they all but eliminate the opportunity for those who must exercise in the evenings to swim they increased the fees.

My first thought was: “Only in the oxygen starved atmosphere of Abbotsford City Hall, with its total disconnection from what goes on in the real world, would reducing services and raising fees on the same day be considered an acceptable way to conduct the City’s business”.

I should not have been surprised as this year citizens have been handed enormous tax hikes while department budgets and services are cut back. Now they hike fees and cut access for ARC. Are they adopting a new city motto: “Abbotsford BC, where we tax you for deluxe services but deliver mediocre services”?

My second thought was to wonder how many other fees and charges will go up as services decrease, will go up earlier than usual and just how many inventive new fees and charges citizens will be taxed with. After all, they just announced the need for an extra million $$$ for Plan A’s steadily increasing cost.

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